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Shipping |
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Typical shipping is 2nd day anywhere in the U.S. and 3 days to
Canada. Standard shipping charges and methods are shown on the following table.
| Destination |
Method |
Cost |
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Continental US |
2nd Day Air |
$10.00 |
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Continental US |
Next Day Air |
$20.00 |
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Alaska, Hawaii, Puerto Rico |
2nd Day Air |
$20.00 |
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Alaska, Hawaii, Puerto Rico |
Next Day Air Saver |
$30.00 |
|
Canada |
2-3 Days |
$20.00 |
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Canada |
Overnight |
N/A |
|
Other |
Air |
Weight and method dependent. Call or E-mail for Quote |
We can ship to countries other than the ones listed on the order form. However,
since the cost of shipping these items is weight dependent, we have to provide
an order specific quote for these orders.
All orders placed on weekends or holidays will be processed on the next
business day. Most items are in stock and you will see them in 2 days. There
are rare exceptions where something that is on our store is not in stock and is
on backorder. If this is the case you will be notified no later than the next
business day that there is a problem with your order. Most of the time we will
be able to provide an equal or better item at no additional cost due to the
item being out of stock.
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Returns
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If you are unhappy for any reason with your purchase, you can
return the unused item up to 30 days from the date of purchase. However, there will be a
restocking fee of 25% of the cost of the item.
When returning merchandise please follow these steps:
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Use the items' original packaging. |
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Make sure that the returns are complete with all manuals, cables, warranty
cards and static bags. |
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Do not write on the box (Items not returned in a resalable condition will not be accepted) |
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Reference your RMA number clearly on the shipping label |
You will be responsible for freight charges when returning products.
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Warranties
and DOAs |
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All items on the RetailEdge Store come with the standard
manufacturer's warranty. In addition most equipment has a DOA period. If an
item arrives and does not work or stops working within the DOA time period
listed below, we will replace it usually overnight at no charge. The Warranty
and DOA periods for the manufacturer's we carry are listed below.
| Company |
Warranty |
DOA
|
| Cherry |
1 Year |
30 Days |
| Cognitive |
2 Years |
30 Days |
| Citizen |
1 Year |
30 Days |
| Datamax |
3 Year on I-Class, 5 Year on W-Class, 1 Year on all other printers |
30 Days |
| Welch Allyn |
5 Years |
30 Days |
| Eltron |
1 Year |
30 Days |
| Epson |
1 Year |
30 Days |
| ID Tech |
1 Year |
30 Days |
| Intermec Technologies |
1 Year. 3 Years on Sabre Scanners 1800 Series Scanners and 9730. |
30 Days |
| Ithaca (Transact) |
1-2 Years depending on model |
30 Days |
| Logic Controls |
1 Year |
30 Days |
| Metrologic |
2 Years |
15 Days |
| MMF |
1 Year |
|
| Scantech |
5 years |
30 Days |
| Verifone |
Call |
Call |
| Percon |
5 Year on decoders. 1 Year on all other hardware. |
30 Days |
| PSC |
2 Years on HP Products, 30 Months on IP Products, 18 Months on QuickScan
products |
15 Days |
| Preh |
1 Year |
Call |
| Star Micronics |
3 Years |
30 Days |
| Symbol Technologies |
90 Days on Datawands, 18 months on LS1000 series, 2 Years on LS2100/LS4000
series, 9 Months on Palm Terminals. 1 Year on all other products. |
15 Days |
| Unitech |
1 Year |
30 Days |
| Zebra Technologies |
1 Year on Printers |
30 Days |
All warranties and DOAs are from date of RetailEdge Store invoice. If you will
not be installing the system in your store for some time, you should inspect
your equipment to ensure that it is in good working order upon receipt of your
order. Shipping costs for DOAs will be paid for by the RetailEdge Store and we
can typically get you a new item within a day at no additional charge. If you
believe your equipment is defective, please call technical support to confirm
that your equipment is defective, and/or to have an RMA issued.
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Technical Support |
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Technical support from the RetailEdge Store is available from
9:30 to 5:30 Eastern Time. Technical Support can be reached by dialing
800-755-9692. For Barcode Equipment press 2 and then press 3. For Point of Sale
Equipment press 2 and then press 4. If you are sent into voice mail, it means
that all of the technical support staff are busy assisting other customers. If
you are using RetailEdge follow the prompts to reach the correct department.
Please leave a message. We at the RetailEdge Store understand the importance of
a quick response when your business is stopped or slowed due to an equipment or
software problem.
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System
Integration |
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When purchasing items from the RetailEdge Store, please be sure
that the items you are purchasing are compatible with the software you are
using. Some of the most important questions to consider when ordering an item
is:
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Does the software work with this device? |
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Do you need a parallel, serial or USB printer and what type of cable do I
need? |
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Do I need a serial or keyboard wedge scanner? |
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Do I have enough physical ports on my computer to use the devices I am
ordering? |
When you order a package system from the RetailEdge Store we will provide you
with all of the cables and power supplies you need to make sure your system
connects properly to your computer. Every order is carefully reviewed prior to
shipping. So if we have any questions about your order we will contact you
prior to shipping the items.
If you are using or planning to use RetailEdge with a device you are ordering,
please let us know in the your order's Memo field. RetailEdge has been designed
to print to many of the commonly used receipt printers and barcode printers. If
you have a piece of equipment that we currently do not support, we may have you
ship it to us and we will most likely be able to make RetailEdge work with it
at no additional charge. If you have any questions about your existing
equipment feel free to contact us
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